Ask Our Concierge

The concierge assists with dining recommendations, afternoon tea reservations, transportation inquiries and area information assistance. Call in advance 704-248-4055 or visit the concierge desk in the lobby daily.

For Special Occasions, Romantic Evenings and VIP Recognition, contact our Guest Relations Department 704-248-4011. Guest Relations can arrange memorable wedding proposals, helicopter tours, hot air balloon rides or special occassion gift items. LEARN MORE

Ask our Concierge
Visit our Concierge Desk located in the Ballantyne Resort Lobby.
704-248-4055

Frequently Asked Questions:

Q. How far are you from the airport? 
A. We are approximately 18 miles South-East of Charlotte-Douglas International Airport; travel time varies by time of day ranging from 30 minutes light traffic to 45 minutes during peak rush-hour and can be higher pending unforeseen construction or accidents.

Q. Do you have a shuttle from the airport?
A.  We do not have an airport shuttle but will be happy to recommend transportation options available to you.  If you prefer, you can contact the 24 hour reservation line for Carey Limousine 1-800-336-4646

Q.  Do you charge for parking?
A.  Self parking and valet parking are complimentary

Q. Are there any retail stores or other shopping options at the resort?

A. Yes, Ballantyne Resort has a Spa Product Shop, Gift Shop, Boutique, Antique Shop and Golf Pro-Shop, Click Here for complete shopping details.

Q. How far are you from Charlotte Bobcat’s Arena, Carolina Panther’s Bank of America Stadium and/or Downtown Charlotte? 
A. We are 18 miles South of downtown Charlotte, where the arena, stadium, Charlotte Convention Center, Discovery Place, Blumenthal Performing Arts Center, Mint Museum of Craft + Design, Museum of the New South, ImaginOn,  and additional downtown entertainment and nightlife venues are; travel time varies by time of day ranging from 30 minutes light traffic to 45 minutes during peak rush-hour and can be higher pending unforeseen construction or accidents.

Q. How far are you from SouthPark Mall? 
A. We are approximately 13 miles South of SouthPark Mall home to Nordstrom’s, Tiffany’s, Louis Vuitton, Cheesecake Factory, Maggiones, McCormick & Schmick's and over 150 shopping and dining options within SouthPark Mall.  Phillip’s Place and the Specialty Shops on the Park are all within a half mile of SouthPark mall.  Time of travel ranges from 20 to 30 minutes on Johnston/Park Road.

Q.  Do you allow pets?
A.  Pets are not permitted at Ballantyne Resort

Q.  Do you charge for the use of the business center?
A.  Usage of the business center is complimentary.  You will find two Dell PC’s, Printer, Shredder and ATM

Q.  Do you offer wireless internet access?
A.  Guest Rooms and most public areas have wireless internet access at a daily fee.  Most meeting facilities have wireless internet access and a daily fee is charged per access.

Q.  Do you have baby-sitting services available?
A.  We do not offer baby-sitting service, however we can recommend some area services that may be of assistance to you.

Q.  Do you have honeymoon Suites?
A.  We have Parlor Suites and Presidential Suites but do not have a designated honeymoon suite.  You can contact our reservation department to request rates and availability on the Parlor Suites and Presidential Suites.

Q.  Do your rooms with Jacuzzis?
A.  Our only guest rooms that have jetted-baths are the Lodge guest rooms.  The Ballantyne Resort guest rooms have large oval soaking baths but do not have jets in any guest room or suite.